Frequently Asked Questions
SHIPPING & DELIVERY
How long will it take for my order to arrive?
Because we source our premium products directly from top-tier global manufacturers to keep our prices low, our standard delivery time is 7 to 14 business days after processing. You will receive an automated tracking link as soon as your order leaves the facility!
How much does shipping cost?
We offer affordable standard flat-rate shipping on all orders. Keep an eye out for our seasonal promotions where we offer free shipping on select items and baby bundles!
We offer affordable standard flat-rate shipping on all orders. Keep an eye out for our seasonal promotions where we offer free shipping on select items and baby bundles!
Do you ship internationally?
Currently, we primarily ship to the United States and Canada. We are working diligently to expand our shipping zones to international families very soon.
Currently, we primarily ship to the United States and Canada. We are working diligently to expand our shipping zones to international families very soon.
ORDERS & TRACKING
Where can I find my tracking number?
Once your order is processed and packaged (usually within 1–3 business days), a tracking number will be automatically sent to the email address or phone number you used at checkout.
Once your order is processed and packaged (usually within 1–3 business days), a tracking number will be automatically sent to the email address or phone number you used at checkout.
My tracking number isn't updating. Is my order stuck?
Don't panic! When packages are transitioning between international sorting hubs and your local post office, tracking scans can occasionally pause for 2–3 days. Your package is still safely in transit to you.
Don't panic! When packages are transitioning between international sorting hubs and your local post office, tracking scans can occasionally pause for 2–3 days. Your package is still safely in transit to you.
I ordered multiple items, but only one arrived. Where is the rest?
To get your items to you as fast as possible, we occasionally ship items from different specialized manufacturing partners in separate secure packages. If you ordered a bundle or multiple items, they may arrive a day or two apart!
To get your items to you as fast as possible, we occasionally ship items from different specialized manufacturing partners in separate secure packages. If you ordered a bundle or multiple items, they may arrive a day or two apart!
RETURNS & REFUNDS
What is your return policy?
We want you and your little one to absolutely love your purchase. We offer a 30-day return policy on all unused items in their original packaging. Please check out our full Refund Policy link in our footer for step-by-step instructions.
We want you and your little one to absolutely love your purchase. We offer a 30-day return policy on all unused items in their original packaging. Please check out our full Refund Policy link in our footer for step-by-step instructions.
Can I cancel or change my order?
Because our automated system transmits your order directly to our fulfillment center immediately after checkout, we can only accommodate cancellations or changes within 1 hour of placement. Please email our support team immediately if you need to make an adjustment.
Because our automated system transmits your order directly to our fulfillment center immediately after checkout, we can only accommodate cancellations or changes within 1 hour of placement. Please email our support team immediately if you need to make an adjustment.
NEED MORE HELP?
Don't hesitate to reach out! Our dedicated family support team is always happy to assist you.
- Email: Vivelolife1@gmail.com
- Hours: Monday – Friday, 9:00 AM – 5:00 PM EST