Legal notice

Vivelo Life (“we”, “us”, or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit or make a purchase from vivelolife.com (the “Site”).

As an Alberta-based business, our privacy practices comply with the Alberta Personal Information Protection Act (PIPA) and the Canadian Personal Information Protection and Electronic Documents Act(PIPEDA).

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or baby products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including:

We use the personal information we collect generally to fulfill any orders placed through the Site. This includes:

We do not sell, rent, or trade your personal information to third parties. We share your personal information with trusted third-party service providers only to help us use your personal information as described above.

For example, we use Shopify to power our online storefront—you can read more about how Shopify uses your Personal Information here: shopify.com. We also share data with third-party postal couriers (such as Canada Post) so they can successfully ship and deliver your physical packages to your doorstep.

Finally, we may also share your personal information to comply with applicable Canadian laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

Your personal information is stored securely through Shopify's cloud-based server infrastructure. We make every reasonable effort to ensure that the personal information we collect is accurate and complete. If your contact or shipping information changes, or if you believe the information we hold is incorrect, please contact us to request an update.

Under Alberta's PIPA legislation, you have the right to request access to the personal information we hold about you. You also have the right to request information about how your data has been used and to whom it has been disclosed. If you wish to review, verify, correct, or request the deletion of your personal information, please submit a written request to our privacy contact email listed below.

When you place an order through the Site, we will maintain your Order Information for our business and tax accounting records unless and until you ask us to delete this information.

While our storefront features clothing, toys, and essentials designed carefully for newborns, infants, and toddlers, the Site is intended exclusively for adult shoppers and parents. We do not knowingly or intentionally collect personal information from individuals under the age of 18.

We may update this privacy policy from time to time in order to reflect, for example, changes to our operational practices or for other legal, provincial, or regulatory reasons.

For more information about our privacy practices, if you have questions, or if you would like to make a formal data complaint, please contact us by email at vivelolife1@gmail.com.